Faux Fur Trimmed Hooded Cape

We want you to love your purchase! Please review our shipping and return policies before placing your order.

Order Processing: Please allow 3–4 business days for your order to be processed and prepared for shipment. Processing time is separate from shipping transit time.

Shipping Methods: Orders are shipped through FedEx or USPS. The carrier is selected based on the order and available shipping services.

Estimated Delivery: Please allow up to 10 business days after your order ships for delivery. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Order Tracking: Once your order ships, tracking information will be provided when available so you can follow your package's progress.

Shipping Address: Please ensure your shipping address is accurate and complete at checkout. Once your package is in the carrier's possession, delivery updates are subject to the carrier's tracking system.

Returns, Refunds & Exchanges

30-Day Return Window: Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable.

Non-Returnable Items: For hygiene and safety reasons, we do not accept returns or exchanges on the following items:

• Hats
• Underwear and other undergarments
• Swimwear and bathing suits
• Jewelry

Final Sale Items: Items clearly marked as final sale are not eligible for return, refund, or exchange, except where otherwise required by law.

Size Exchanges: We offer exchanges for a different size on eligible items, subject to availability. Exchange requests must be made within the 30-day return window, and the item must meet our return conditions.

How to Request a Return or Exchange: Please contact our customer service team before sending an item back. We will provide instructions for completing your return or exchange.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is necessary because of an error on our part or the item arrives damaged or defective.

Refund Processing: Once your returned item is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your financial institution to post the refund. Original shipping charges, if any, may be non-refundable.

Questions or Assistance?

If you have questions about shipping, order tracking, returns, refunds, or exchanges, please contact our customer service team through our store's Contact page.

Thank you for shopping with us. We appreciate your business!